The Geisinger system's reputation for efficiency has been earned over many years, and has long been associated with tracking and using data to drive its processes and decision-making. Foodservice here has long been a participant in the national benchmarking program managed by HFM, the Society for Healthcare Foodservice Management (now part of the Association for Healthcare Foodservice) and uses those numbers alongside hospital-wide Press Ganey score reports. “Benchmarking is core to our ...

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